At KKMart.pk, customer satisfaction is our priority. This Return & Refund Policy explains the conditions under which returns, exchanges, and refunds are accepted. By placing an order on our website, you agree to the terms outlined below.
1. Eligibility for Returns & Refunds
You may request a return, exchange, or refund under the following circumstances:
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The product received is damaged, defective, or broken.
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The product received is incorrect or significantly different from the description shown on the website.
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The product is missing parts or accessories that were included in the original listing.
2. Return Request Period
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All return or exchange requests must be reported within 7 days of receiving the product.
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In case of damaged, defective, or incorrect items, the issue must be reported on the same day of delivery along with the required proof (unboxing video).
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Requests made after this period will not be entertained.
3. How to Initiate a Return
To initiate a return or exchange, please contact our Customer Support team:
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Phone: 061-6211167
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Mobile/WhatsApp: 0320-6660109
Our team will guide you through the verification and return process.
4. Condition of Returned Items
To be eligible for a return or exchange:
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The item must be unused, unwashed, and in original condition.
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The product must be returned in its original packaging.
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All tags, manuals, warranty cards, and accessories must be included.
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Products showing signs of use, wear, alteration, or damage (not caused during delivery) will not be accepted.
5. Verification & Proof Requirement
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Customers may be asked to provide clear photos or videos showing the issue (damage, defect, or incorrect item).
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Unboxing Video Requirement: Customers are required to record a clear, continuous video while unboxing the parcel, starting from the sealed package and clearly showing the product and any damage or issue.
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If the parcel or product is received in damaged condition, the unboxing video must be shared with our Customer Support team for verification.
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Returns, exchanges, or refunds will not be processed without a valid unboxing video in case of damage or missing items.
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All return requests are subject to quality inspection and approval by our team.
6. Refund Policy
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Once the return is approved and the product passes inspection, the refund will be processed within 5 business days.
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Refunds will be issued via the original payment method used at checkout.
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For Cash on Delivery (COD) orders, refunds will be processed via bank transfer or store credit, as applicable.
7. Exchange & Replacement Policy
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Exchanges or replacements are allowed within 7 days of delivery.
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Replacements are subject to stock availability.
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If the requested replacement item is out of stock, the order cannot be credited or refunded, and an alternative product may be offered.
8. Non-Returnable & Non-Refundable Items
The following items are not eligible for return or refund unless damaged or defective at the time of delivery:
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Personal care, hygiene, and cosmetic products
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Undergarments and baby care hygiene items
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Perishable goods
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Clearance or sale items (unless stated otherwise)
9. Delivery & Shipping Charges
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Delivery charges are non-refundable, unless the return is due to an error on our part.
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Customers may be responsible for return shipping costs, except in cases of damaged, defective, or incorrect products.
10. Order Refusal & Unclaimed Parcels
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If a customer refuses delivery or fails to collect the parcel, future orders may require advance payment.
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Repeated order refusals may result in account suspension.
11. Policy Updates
KKMart.pk reserves the right to modify or update this policy at any time without prior notice. Changes will be effective immediately upon posting on the website.
For further assistance, please contact our Customer Support team. We are always here to help and ensure a smooth shopping experience.