Frequently Asked Questions (FAQs)

How can I place an order?
You can place an order by adding products to your cart and completing checkout on our website.

Do I need an account to order?
No, you can order without creating an account.

How will I know my order is confirmed?
Our team may contact you by call or WhatsApp. Your order is confirmed after verification and processing.

Can I cancel my order?
Yes, you can cancel your order before it is dispatched.

Can I change my order after placing it?
Yes, but only before dispatch. Contact support as soon as possible.

Do you deliver all over Pakistan?
Yes, we deliver across Pakistan.

What is delivery time?

  • Multan: 24 to 48 hours

  • Other cities: 2 to 10 working days

What are delivery charges?
Delivery charges depend on your location and order value.

What if my order is late?
Delivery may be delayed due to weather, holidays, or courier issues.

Do you offer Cash on Delivery (COD)?
Yes, COD is available.

Do I need to pay in advance?
No, advance payment is not required for normal orders.

Are your products original?
We try to provide original and good quality products.

What if a product is out of stock?
We will contact you and offer an alternative or update your order.

Can I return a product?
Yes, you can return a product within 7 days if it is damaged, wrong, or defective.

Do I need proof for return?
Yes, you have need to provide unboxing video.

How long does refund take?
Refunds are processed within 5 working days after approval.

How will I receive refund?

  • Online payment → same method

  • COD → bank transfer or store credit

Which items cannot be returned?

  • Personal care items

  • Meat & Frozen Items

  • Hygiene products

  • Perishable items

  • Sale items

(Unless they are damaged)

What if I am not available at delivery?
Your order may be cancelled if you are not available or not reachable.

Can I refuse delivery?
Yes, but repeated refusals may cause account restrictions.

How can I contact KK Mart?

Multan Orders & Queries
📱 0337 8908083

Other Cities Orders & Queries
📱 0337 8907200

Complaints & Issues
📱 0337 7779867

Support Timings
11:00 AM to 7:00 PM

  • Always provide correct name, address, and phone number

  • Stay available on call for delivery

  • Record unboxing video for claims

  • Report issues on time

We try our best to provide good service, quality products, and a smooth shopping experience for our customers.